Support

How can we help?

We're a small team and we read every message. For the fastest reply, email us directly.

Email hello@feedfly.io

Response time

Within 1 business day

Best for

Feed & billing questions

Install help

Shopify App Store → Feedfly

Support FAQ

How do I install Feedfly?

Search for Feedfly in the Shopify App Store or use the Install button on feedfly.io. After you approve permissions, your catalog begins syncing automatically.

My feed URL isn't working — what should I check?

Confirm your subscription is active and the feed toggle is enabled in Feed Management. Re-copy the URL from your dashboard. If it still fails, email hello@feedfly.io with your store domain.

How do I connect Google Merchant Center?

Copy your Google feed URL from the Feeds tab. In Merchant Center go to Products → Feeds → Add feed → Scheduled fetch, paste the URL, and set your preferred fetch schedule.

How do I connect Meta Commerce Manager?

Copy your Meta feed URL from Feedfly. In Commerce Manager open your catalog → Data sources → Add items → Data feed, paste the URL, and choose an update frequency.

How do I cancel?

Uninstall Feedfly from Shopify Admin → Apps. Paid access continues until the end of your billing period. For billing questions email hello@feedfly.io.

Why are some products missing from my feed?

Feedfly exports published, active products on your Online Store channel. Draft, archived, or channel-excluded products won't appear. Check product status in Shopify Admin.