How can we help?

Search for Feedfly in the Shopify App Store or use the Install button on feedfly.io. After you approve permissions, your catalog begins syncing automatically.

Confirm your subscription is active and the feed toggle is enabled in Feed Management. Re-copy the URL from your dashboard. If it still fails, email hello@feedfly.io with your store domain.

Copy your Google feed URL from Feedfly → Feeds. Follow the step-by-step guide at feedfly.io/guides/google-merchant-feed to add a product source and paste your feed URL.

Copy your Meta feed URL from Feedfly → Feeds. Follow the step-by-step guide at feedfly.io/guides/meta-catalog-feed to create a catalogue, connect your Pixel, and paste the feed URL.

Uninstall Feedfly from Shopify Admin → Apps. Paid access continues until the end of your billing period. For billing questions email hello@feedfly.io.

Feedfly exports published, active products on your Online Store channel. Draft, archived, or channel-excluded products won't appear. Check product status in Shopify Admin.