Frequently asked questions

Feedfly is a Shopify app that syncs your product catalog and helps you export optimized feeds for Google Merchant Center and Meta Catalogs. You can customize titles, descriptions, and images per platform, then publish via live feed URL or file download.

No. Feedfly helps you improve feed quality and catch common data issues early. Approval decisions are made solely by Google and Meta under their own policies. You remain responsible for accurate product data.

Yes — always. AI suggestions are starting points. You review, edit, and approve everything before it goes into your feed.

All of them: Basic, Shopify, Advanced, and Plus. You need an active store with at least one published product.

Most tools only reformat Shopify data. Feedfly adds per-platform overrides, diagnostics, AI copy assistance, optional AI visuals, and separate Meta vs Google customization — so you send better data to each channel.

No. Install from the Shopify App Store, connect your store, copy your feed URL into Google Merchant Center or Meta Commerce Manager, and you're live. Most merchants finish setup in under ten minutes.

Search for Feedfly in the Shopify App Store or use the Install button on feedfly.io. After you approve permissions, your catalog begins syncing automatically.

Confirm your subscription is active and the feed toggle is enabled in Feed Management. Re-copy the URL from your dashboard. If it still fails, email hello@feedfly.io with your store domain.

Copy your Google feed URL from Feedfly → Feeds. Follow the step-by-step guide at feedfly.io/guides/google-merchant-feed to add a product source and paste your feed URL.

Copy your Meta feed URL from Feedfly → Feeds. Follow the step-by-step guide at feedfly.io/guides/meta-catalog-feed to create a catalogue, connect your Pixel, and paste the feed URL.

Uninstall Feedfly from Shopify Admin → Apps. Paid access continues until the end of your billing period. For billing questions email hello@feedfly.io.

Feedfly exports published, active products on your Online Store channel. Draft, archived, or channel-excluded products won't appear. Check product status in Shopify Admin.