Frequently asked questions

Feedfly is a Shopify app that syncs your product catalog and helps you export optimized feeds for Google Merchant Center and Meta Catalogs. You can customize titles, descriptions, and images per platform, then publish via live feed URL or file download.

No. Feedfly helps you improve feed quality and catch common data issues early. Approval decisions are made solely by Google and Meta under their own policies. You remain responsible for accurate product data.

Creative Tests let you upload multiple product images as variants and serve each through your catalog feed at a weighted percentage. A small theme embed tracks which image visitors arrive with and attributes orders back to each creative. The result is a data table showing visits, conversion rate, orders, and revenue per image — so you know which product photo actually drives sales before you scale ad spend on it. Available on Scale and Pro plans.

Yes — always. AI suggestions are starting points. You review, edit, and approve everything before it goes into your feed.

All of them: Basic, Shopify, Advanced, and Plus. You need an active store with at least one published product.

Feedfly registers product webhooks with Shopify at install. When a price changes, a product goes out of stock, or you publish a new SKU, Feedfly processes the update and your live feed URL reflects it within minutes. Paid plans also run a scheduled full reconciliation sync every 12 hours as a backup. You don't need to re-upload anything.

Most tools only reformat Shopify data. Feedfly adds per-platform overrides, feed diagnostics, AI title and description generation, and Creative Tests — a feature that lets you A/B test product images directly in catalog feeds and measure which creative drives the most orders. No other Shopify feed app does that.

No. Install from the Shopify App Store, connect your store, copy your feed URL into Google Merchant Center or Meta Commerce Manager, and you're live. Most merchants finish setup in under ten minutes.

Search for Feedfly in the Shopify App Store or use the Install button on feedfly.io. After you approve permissions, your catalog begins syncing automatically.

Confirm your subscription is active and the feed toggle is enabled in Feed Management. Re-copy the URL from your dashboard. If it still fails, email hello@feedfly.io with your store domain.

Copy your Google feed URL from Feedfly → Feeds. Follow the step-by-step guide at feedfly.io/guides/google-merchant-feed to add a product source and paste your feed URL.

Copy your Meta feed URL from Feedfly → Feeds. Follow the step-by-step guide at feedfly.io/guides/meta-catalog-feed to create a catalogue, connect your Pixel, and paste the feed URL.

Uninstall Feedfly from Shopify Admin → Apps. Paid access continues until the end of your billing period. For billing questions email hello@feedfly.io.

Feedfly exports published, active products on your Online Store channel. Draft, archived, or channel-excluded products won't appear. Check product status in Shopify Admin.